This Privacy Policy explains how Novetis ("Novetis", "we", "us", or "our") collects, uses, stores, and shares information when you use our website, dashboard, AI agent platform, chat widget, and related services (the "Service").
If you use Novetis on behalf of a business or organization, "you" also refers to that business or organization.
1. Who we are
Novetis is operated by:
[LEGAL ENTITY NAME]
[LEGAL ENTITY ADDRESS]
Contact email: support@novetis.co
If you have any questions about this Privacy Policy or how we handle personal information, contact us at support@novetis.co.
2. Scope of this Privacy Policy
This Privacy Policy applies to:
- Visitors to the Novetis website
- Customers who create or manage a Novetis account
- Users who access the Novetis dashboard
- End users who interact with a Novetis-powered chat widget on a customer website
- Individuals who contact us for support, sales, or other inquiries
This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control.
3. Our role
Depending on the situation, Novetis may act as a data controller, data processor, service provider, or similar role under applicable privacy laws.
For account, billing, support, website, security, and business operations data, Novetis generally determines why and how the information is processed.
For content uploaded by customers, chatbot conversations, website visitor messages, and lead information collected through a customer's AI agent, Novetis generally processes that information to provide the Service to the customer. The customer is responsible for making sure it has the right to collect and process that information through its website or business channels.
4. Information we collect
We may collect the following categories of information.
Account information
When you create an account or use the dashboard, we may collect:
- Name
- Email address
- Passwordless login or authentication information
- Business name
- Account settings
- Plan and subscription status
- Support communications
Billing information
If you purchase a paid plan, payment and billing may be handled by a third-party payment or merchant provider. We may receive limited billing-related information such as:
- Plan purchased
- Subscription status
- Billing email
- Transaction status
- Renewal, cancellation, or refund status
We do not intentionally store full payment card numbers on our own servers.
Customer content
When you configure an AI agent, we may process content you provide, such as:
- Agent names and settings
- Instructions and system prompts
- Business knowledge base content
- Uploaded files
- Website URLs or extracted website content
- FAQs, service descriptions, and other business information
- Action configurations and integration settings
Chat and conversation data
When an end user interacts with a Novetis-powered AI agent, we may process:
- Messages sent by the end user
- AI-generated responses
- Conversation timestamps
- Agent and website identifiers
- Usage and message counts
- Technical metadata needed to operate the chat
Lead information
If lead capture is enabled, we may process information submitted by visitors, such as:
- Name
- Email address
- Phone number
- Message or inquiry
- Conversation context
- Lead status or notes added by the customer
Lead capture is available only on supported paid plans.
Usage and analytics data
We may collect information about how the Service is used, such as:
- Number of agents created
- Messages used
- Knowledge storage used
- Sources uploaded
- Feature usage
- Dashboard activity
- Error logs
- Device, browser, IP address, and technical diagnostics
Cookies and similar technologies
We may use cookies, local storage, and similar technologies for:
- Authentication and session management
- Security
- Remembering preferences
- Measuring website or product usage
- Improving the Service
You can manage cookies through your browser settings. Some parts of the Service may not work correctly if essential cookies are disabled.
5. Information we do not want you to upload
Unless we specifically agree otherwise in writing, you should not upload or submit:
- Government ID numbers
- Payment card numbers
- Bank account details
- Passwords or secret credentials
- Medical records
- Highly sensitive personal information
- Criminal records
- Information about children
- Information you do not have permission to use
- Confidential third-party data that you are not authorized to process
You are responsible for the content you upload and for ensuring that your use of Novetis complies with applicable laws.
6. How we use information
We use information to:
- Provide, operate, and maintain the Service
- Create and manage user accounts
- Authenticate users
- Train and operate AI agents based on customer-provided content
- Provide the website chat widget
- Store and display conversation history
- Collect and manage leads, where enabled
- Enforce plan limits and usage limits
- Process subscriptions and billing events
- Provide customer support
- Monitor, secure, debug, and improve the Service
- Prevent fraud, abuse, and unauthorized access
- Communicate service updates and administrative notices
- Comply with legal obligations
- Enforce our Terms of Use
7. AI processing
Novetis uses AI models and related infrastructure to generate responses and operate AI agents.
To provide AI responses, we may send relevant prompts, conversation history, agent instructions, and customer-provided knowledge content to AI infrastructure providers or other technical service providers.
AI-generated responses may be inaccurate, incomplete, or misleading. Customers are responsible for configuring, testing, and monitoring their agents and for deciding how AI-generated responses should be used in their business.
8. Legal bases for processing
Where applicable privacy laws require a legal basis, we may rely on one or more of the following:
- Performance of a contract, to provide the Service you requested
- Legitimate interests, such as securing, improving, and operating the Service
- Consent, where required for certain communications, cookies, or optional processing
- Legal obligations, such as tax, accounting, compliance, or lawful requests
- Protection of rights and safety, including preventing fraud or abuse
9. How we share information
We may share information with:
Service providers
We use third-party providers for hosting, database infrastructure, authentication, email delivery, payment processing, analytics, AI processing, logging, monitoring, customer support, and other operational needs.
These providers are authorized to process information only as needed to provide services to us, subject to their applicable agreements.
Customers
If an end user interacts with a Novetis-powered agent on a customer website, the customer may access the conversation, lead information, and related data through its dashboard.
Legal and safety reasons
We may disclose information if we believe it is necessary to:
- Comply with law, regulation, legal process, or governmental request
- Enforce our Terms of Use
- Protect the rights, property, or safety of Novetis, our customers, users, or others
- Detect, prevent, or address fraud, abuse, security incidents, or technical issues
Business transfers
If Novetis is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.
10. International transfers
We may process and store information in countries other than where you are located. These countries may have data protection laws that differ from those in your jurisdiction.
Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.
11. Data retention
We retain information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and keep legitimate business records.
Retention periods may vary depending on the type of information, the customer's settings, legal requirements, backup cycles, and operational needs.
When information is deleted, it may take additional time to remove it from backups and logs.
12. Security
We use technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no system is completely secure. We cannot guarantee that unauthorized access, cyberattacks, data loss, or other security incidents will never occur.
You are responsible for protecting your account access, devices, and any credentials or secrets used with the Service.
13. Your privacy rights
Depending on your location and applicable law, you may have rights to:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Object to or restrict certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Opt out of certain uses of personal information
- Lodge a complaint with a data protection authority
To exercise privacy rights, contact us at support@novetis.co.
We may need to verify your identity before responding. Some requests may be limited by legal, security, billing, or technical requirements.
14. Customer responsibility for end users
Customers who install the Novetis widget on their website are responsible for:
- Providing their own privacy notices to website visitors
- Explaining how the AI agent is used
- Obtaining any required consents
- Ensuring that lead collection is lawful
- Ensuring uploaded content is lawful and authorized
- Responding to end-user privacy requests where the customer controls the relevant data
Novetis is not responsible for the customer's own website, privacy practices, legal notices, or end-user relationships.
15. Children's privacy
Novetis is not intended for children under the age of 13, or under the minimum age required by applicable law.
You may not use Novetis to knowingly collect personal information from children unless you have all required legal rights, notices, and consents.
If you believe a child has provided personal information to us, contact us at support@novetis.co.
16. Marketing communications
We may send service-related emails, such as login codes, billing notices, security alerts, and product updates.
Where permitted, we may also send marketing communications. You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.
You may still receive transactional or service-related messages even if you unsubscribe from marketing communications.
17. Do Not Sell or Share
We do not sell personal information in the ordinary meaning of selling data for money.
We also do not intend to share personal information for cross-context behavioral advertising. If this changes, we will update this Privacy Policy and provide any legally required opt-out mechanisms.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through the dashboard, or by posting an updated version on our website.
The updated Privacy Policy will be effective when posted, unless a later date is stated.
19. Contact us
For privacy questions or requests, contact:
Novetis
Email: support@novetis.co
Legal entity: [LEGAL ENTITY NAME]
Address: [LEGAL ENTITY ADDRESS]